Refund & Cancellation Policy

1. Personalised digital products

Each PartyPax invitation is created on demand from the specific details and photos you provide, and is delivered to you electronically. Under the Electronic Communications and Transactions Act, 2002, the automatic cooling-off right for online purchases does not apply to goods that are made to your specifications or personalised, or to digital content once delivery has begun. By completing your purchase you agree that production of your personalised invite starts immediately.

2. When we will put things right

We will re-create your invite or refund you where:

• A technical fault on our side means your invite cannot be generated or delivered, and we are unable to fix it.
• You were charged more than once for the same order, or charged in error.
• The invite delivered is materially different from what you ordered for reasons within our control.

In the first instance we will always try to fix the problem — for example by re-rendering your invite — as quickly as possible.

3. When refunds do not apply

• You changed your mind after the invite was generated.
• You entered incorrect event details (we are happy to help you correct and re-share where possible).
• Your event was cancelled or postponed for reasons unrelated to PartyPax.

4. How to request help or a refund

Email info@partypax.co.za within 7 days of your purchase with your order reference and a short description of the problem. We aim to respond within one business day, and to resolve valid requests promptly.

5. How refunds are paid

Approved refunds are made to the original payment method via PayFast. Please allow a few business days for the funds to reflect.

6. Your statutory rights

Nothing in this policy limits the rights you may have under the Consumer Protection Act, 2008 or other applicable South African law.

7. Contact

For anything to do with a payment or refund, email info@partypax.co.za.